Returns and Exchanges

Return Policy

Gummi Pet Products Australia will gladly accept returns for items that are in an ‘as new’ condition within 14 days from the date of purchase. The items must be new in appearance and free from hair and dirt.  Items must be purchased from the Gummi Pet Products website Items not purchased from the Gummi Pet Products website must be returned to the original place of purchase.

Returns

Before sending an item back for return, be certain that the item is free from dirt and hair and in resellable condition.

Be certain that the item was purchased within the last 14 days.

Be certain that the item was purchased from gummipets.com

Items that do not meet these criteria will not be considered for return.

Please send back items that are in an ‘as new’ condition to the address below:

Gummi Pet Products – Returns
11/26-28 Roberna Street
Moorabbin, Vic 3189

We recommend selecting a shipping method that includes a tracking number.

Include a brief explanation of your return, including a copy of the invoice or invoice number.

An email notification will be sent upon the credit being provided to the card. Please allow up to 2 billing cycles for the credit to appear on your credit card statement. Please note that shipping charges are not refundable.

Exchange

To make an exchange, please follow the above return process, and then place a new order for the items you would like. Exchanges are handled as separate transactions.  Your return will be credited to your credit card/paypal and your new order will be charged to your credit card.