TECH Archives - Gummi Pets

Customer Service

Gummi Pet Products support team is available: Mon to Fri 9am- 5pm.

Please feel free to email is at info@gummipets.com or give us a call on +61(03)95559500

Privacy & Security

Gummi Pet Products recognise and agree that the privacy of all personal information is important to individuals. All personal information collected to process your order is minimal, private, safe and importantly in the control of the individual. We don’t share credit card information with 3rd parties, other then for processing payment for the item(s) you have ordered. All information collected for Gummi Pet Products is for the sole purpose and use by Gummi Pet Products.

Subscriber Database Subscription information collected via our subscription form is stored in a secure cms. This is only accessed and used by Gummi Pet Products’ staff to notify our customers about our brand and products. To remove yourself from our subscriber list, please click the “unsubscibe” link in the next email or emailus on info@gummipets.com and ask to be removed.

Payment Options

We accept the following payment options:

Credit and debit cards including Visa, Mastercard and Amex

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Paypal
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Domestic Shipping

We offer Australia Post Parcel Post and Australia Post Express Post . All prices are based on the weight of your order and calculated accordingly. You can see the costs of delivery prior to check out in the freight calculator.

EXPRESS POST
Order by 2pm (Australian Eastern Daylight Savings Time) on any business day and receive your order in 1-3 Business days (excluding weekends & public holidays) Delivery via Australia Post is only on business days and not on weekends or public holidays We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

DISPATCH AND DELIVERY TIMES
Gummi Pet Products endeavours to dispatch all orders within 2-5 business days of receiving the order. Customers will be notified of any dispatch delays. All domestic orders are dispatched via Australia Parcel Post. Please note shipping times are additional to the dispatch time stated. Australia Parcel Post endeavour to deliver items within 3-10 business days.

ORDER TRACKING
To track your orders please login to your account or check your shipping email and visit the tracking link made available to you.

DELIVERY ADDRESS
Gummi Pet Producrs recommends customers provide a secure delivery address, for example your place of employment. Gummi Pet Products is not responsible for lost/stolen parcels.

Sizes

From collar sizing please refer to our size guide

Warranty/Guarantee

Gummi Pet Products International guarantees our pet accessories at time of purchase against material defects and workmanship for one year. If you experience a problem with our product, please return the item with the receipt to the original place of purchase. This does not include chewing or abuse.

If you are unable to return an item at the original place of purchase, or if you have purchased the product from Gummi Pet Products website, please provide the details of the issue as well as a picture showing the defective issue.

Send to: info@gummipets.com

Exchange Policy

To make an exchange, please follow the returns process, and then place a new order for the items
you would like. Exchanges are handled as separate transactions. Your return will be credited to your credit card/paypal account and your new order will be charged to your credit card or a request for payment will be sent to you via PayPal.

Please send back items that are in an ‘as new’ condition to the address below:
Gummi Pet Products – Returns
11/26-28 Roberna Street
Moorabbin, Vic 3189

We recommend selecting a shipping method that includes a tracking number. Include a brief explanation of your return, including a copy of the invoice or invoice number.

Returns Policy

Return Policy
Gummi Pet Products Australia will gladly accept returns for items that are in an ‘as new’ condition within 14 days from the date of purchase. The items must be new in appearance and free from hair and dirt. Items must be purchased from the Gummi Pet Products website Items not purchased from the Gummi Pet Products website must be returned to the original place of purchase.

Returns
Before sending an item back for return, be certain that the item is free from dirt and hair and in resellable condition. Be certain that the item was purchased within the last 14 days. Be certain that the item was purchased from gummipets.com Items that do not meet these criteria will not be considered for return. Please send back items that are in an ‘as new’ condition to the address below:
Gummi Pet Products – Returns
11/26-28 Roberna Street
Moorabbin, Vic 3189
We recommend selecting a shipping method that includes a tracking number. Include a brief explanation of your return, including a copy of the invoice or invoice number. An email notification will be sent upon the credit being provided to the card. Please allow up to 2 billing cycles for the credit to appear on your credit card statement. Please note that shipping charges are not refundable.

Exchange
To make an exchange, please follow the above return process, and then place a new order for the items you would like. Exchanges are handled as separate transactions.Your return will be credited to your credit card/paypal and your
new order will be charged to your credit card.

Warranty/Guarantee
Gummi Pet Products International guarantees our pet accessories at time of purchase against material defects and workmanship for one year. If you experience a problem with our product, please return the item with the receipt to the original place of purchase. This does not include chewing or abuse. If you are unable to return an item at the original place of purchase, or if you have purchased the product from Gummi Pet Products website, please provide the details of the issue as well as a picture showing the defective issue. Send to: info@gummipets.com

International Shipping

Please note, that wehighly recommend using a business address for delivery. We offer Air Mail and Trace and Trace and Aus Post Express Courier International postage options for International shipping. All prices are based on the weight of your order and calculated accordingly. You can see the costs of delivery prior to check out in the freight calculator. We aim to dispatch orders within 2-5 business days after purchase.

DUTIES & TAXES
There is no GST charged on international orders. All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Gummi Pet Products does not offer any assistance in this process.

ORDER TRACKING
To track your orders please login to your account or check your shipping email and visit the tracking link made available to you.

DELIVERY ADDRESS
Gummi Pet Producrs recommends customers provide a secure delivery address, for example your place of employment. Gummi Pet Products is not responsible for lost/stolen parcels.

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Contact Us

Gummi Pet Products support team is available: Mon to Fri 9am- 5pm.

Please feel free to email is at info@gummipets.com or give us a call on +61(03)95559500