Return Policy
Gummi Pet Products Australia will gladly accept returns for items that are in an ‘as new’ condition within 14 days from the date of purchase. The items must be new in appearance and free from hair and dirt. Items must be purchased from the Gummi Pet Products website Items not purchased from the Gummi Pet Products website must be returned to the original place of purchase.
Returns
Before sending an item back for return, be certain that the item is free from dirt and hair and in resellable condition. Be certain that the item was purchased within the last 14 days. Be certain that the item was purchased from gummipets.com Items that do not meet these criteria will not be considered for return. Please send back items that are in an ‘as new’ condition to the address below:
Gummi Pet Products – Returns
11/26-28 Roberna Street
Moorabbin, Vic 3189
We recommend selecting a shipping method that includes a tracking number. Include a brief explanation of your return, including a copy of the invoice or invoice number. An email notification will be sent upon the credit being provided to the card. Please allow up to 2 billing cycles for the credit to appear on your credit card statement. Please note that shipping charges are not refundable.
Exchange
To make an exchange, please follow the above return process, and then place a new order for the items you would like. Exchanges are handled as separate transactions.Your return will be credited to your credit card/paypal and your
new order will be charged to your credit card.
Warranty/Guarantee
Gummi Pet Products International guarantees our pet accessories at time of purchase against material defects and workmanship for one year. If you experience a problem with our product, please return the item with the receipt to the original place of purchase. This does not include chewing or abuse. If you are unable to return an item at the original place of purchase, or if you have purchased the product from Gummi Pet Products website, please provide the details of the issue as well as a picture showing the defective issue. Send to: info@gummipets.com